[quote=]If the original invoice and warranty card can be provided the guarantee will apply. No mention of original owner. When i worked for Nikon this was never an issue. The guarantee attaches to the product, not the person.[/quote]
That's exactlty how it should be Roger. But Nikon SA say otherwise - the original purchaser must register the product for warranty purposes and that registration is non-transferable. I find the whole situation ridiculous, as as you say it is the product which is supposed to be guaranteed. But why do staff at Nikon still say that only the original purchaser is covered?
Also, if I buy a Nikon in another country the local Nikon dstributor refuses to cover the warranty without reams of paperwork from SARS, etc. If I buy something second-hand without papers they seem not to have a system which can track the purchase date/manufacturing date based on the serial number, so they refuse warranty claims. HP can do this tracking on millions of printers with no need of any paperwork. Why can't Nikon do the same? As mentioned, Canon cover their gear regardless of where it was purchased and from whom, as long as it falls within the warranty period. This is in my mind an area where Nikon fails big time, and as you know I am a longtime Nikon user. |
